We are on the lookout for Service Relation Officers. You will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted supporting parents, clinical staff and teaching staff. ​

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The Role:

• Welcome visitors to The SKILT Centre and guide them to the appropriate areas.

• Manage incoming calls and inquiries, providing accurate information on services.

• Screen and manage communication via telephone, email, WhatsApp, and other platforms, recording and relaying messages promptly.

• Administer registration, process referrals, schedule appointments, and ensure efficient management of appointment slots and package sessions.

• Generate invoices, record transactions, collect payments, and issue receipts in a timely manner.

• Handle billing adjustments, refunds, and credits as required.

• Manage daily closing, settlement, and payment collection.

• Provide cross-coverage when other Service Relations Officers are on leave.

• Support general operational functions as needed.

• Monitor the cleanliness and general upkeep of The SKILT Centre.

• Carry out any other ad-hoc duties assigned by management.

• Attend inter-department training, case discussions, staff consultations, and other meetings as required by management.

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What We Offer:

• Competitive pay package commensurate with your qualifications and relevant work experience.

• Attractive base compensation and benefits package above market rates.

• Be part of a multidisciplinary team of professionals, including speech therapists, teachers and psychologists.

• Medical and health insurance.

• Professional development opportunities.

• AWS and variable bonus.

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Requirement:

• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role

• Good interpersonal and communication skills

• Able to speak mandarin to mandarin speaking parents

• Positive working attitude and customer centric mindset

• Customer service mindset

• Meticulous and organised with attention to detail

• Ability to work independently and as a team.

• Enjoy working in fast-paced environment

• Proficient in MS Office

• Hard working and keen to learn

• Able to work on Saturdays